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Popularity Ranking:
Guest Reviews:
Maria
from Markham, ON CA stayed on July 06, 2005
"Regarding the customer service, it was good everywhere except for the food court. My husband dealt with someone with horrendous customer service and definately should not be working for Disney. She got the order wrong twice, was very rude to my husband because he pointed that out, it took much longer than it should have and she continued to be snippy. You would think she would be more accommodating considering he had a cranky hungry 3 year old with him. Other than that we had a nice time."
Recommends the hotel to others?
Yes
Brenda
from Tampa, FL US stayed on June 23, 2005
"I think the hotel was nice. My biggest complaint was you offer a spa, it was not working, the service from the food court was not friendly, they had bad attitutdes with the patrons, slow service and they often brought out their frustrations through their service with the patrons. I feel you need to improve on customer service. In addition we had no power because you had service and construction going on at the hotel. You could have at least for the inconvenience offered a free breakfeast or discounted some of the activities. Your management skills need to be worked on as far as getting the customers to return. In addition, my sheets were not changed at all and we were there for five (5) days. I felt we should have had fresh sheets after two days, because we have small children."
Recommends the hotel to others?
Yes
Anonymous guest
from Mount Orab, OH US stayed on June 05, 2005
"The resort was very beautiful with an awesome pool; however, it was so large that it was quite exhausting just to get to Old Port Royale where the pool and food court were. Also, we got very tired of the food selection and wish we had more access to different dining options. But overall, we really enjoyed our stay."
Recommends the hotel to others?
Yes
Allen
from Acworth, GA US stayed on May 27, 2005
"The beds could've been bigger, we had 2 double beds for the 4 of us and the 2 adults (myself and my wife) found the double bed we shared much too small.
We requested 2 queen size beds initially and were told they did not have that size available."
Recommends the hotel to others?
Yes
Jeffrey
from Braintree, MA US stayed on May 04, 2005
"Great setting, lots to do if you're taking a day or two off from going to the parks, very clean and well-maintained, service was quick and friendly. Not a bad price for this level of service, convenience to the parks."
Recommends the hotel to others?
Yes
Raymond
from Boca Raton, FL US stayed on May 01, 2005
"The hotel is quite spread out and really requires an auto to get to any place other than Disney facilities and the location was a bit of a problem to find since most maps are fairly vague. Overall it is typical Disney quality which is to say top notch but for the money I wouldn't choose this one again unless I were staying 4 days or more. For one day it just wasn't worth the price. This resort is probably good for families with children that will be staying for 4 days or more because of the nice pools and lake."
Recommends the hotel to others?
Yes
Paul
from Lowell, MA US stayed on April 18, 2005
"The resort was everything a Disney vactioner could ask for. We only stayed one day and we intend on returning to the Caribbean Resort in the future for a longer stay. Two thumbs up!!!!!"
Recommends the hotel to others?
Yes
Laura
from Merritt Island, FL US stayed on April 17, 2005
"We have stayed at the Caribbean Beach Resort in the past. It is our hotel of choice in the Disney Area. We really like the location, rooms, resort and the price. The service is excellent and you have a great crew working the Banana Cabana Pool Bar. We know that a lot of repeat customers to the Caribbean Beach are owed to two friendly and caring bartenders, Joanne and Kathy. They remember us year after year, along with all the other repeat customers that we meet when we visit the Caribbean Beach. It is nice to feel welcomed at your resort."
Recommends the hotel to others?
Yes
Jim
from Central City, KY US stayed on April 05, 2005
"I spent one half of our second day trying to get my reservations and my hopper passes straight. I did absolutely nothing to cause the situation, as it was due to a disgruntled employee named Ralph that did not do his job correctly. I initially spent 1 hour trying to get him to properly check me in to the second portion of my stay, as I had two separate reservations, then after getting inside the gates at Epcot, we noticed that he had given us the wrong cards and had not extended my stay at all, just duplicated the initial stay. When I left Epcot with my family in tow, and went back to the hotel, it was 1 pm before the young man at the counter finally got it straight. Due to the weather and this mistake, my kids only got one and a half days worth of disney parks out of the whole stay.
The young man apologized many times for the mistakes noting that none of it was my fault, and explained that Disney would make things right. I went into the office on Thursday to beg to extend our stay into Friday night so my family could have another day at the parks and they simply told me no. They couldn't do anything. Basically it was "too bad, so sad" but it is your problem. I will NEVER stay in the park again. My daughter is 6 years old and has had 9 Disney vacations. It is not like we were not frequent flyers, and had always wanted to stay inside the park, but was never able to do that. We worked very hard to work this out, and was comletely disappointed with the outcome. Holiday Inn, here we come!!!DISNEY You suck!!!"
Recommends the hotel to others?
No
Pat
from Highland Village, TX US stayed on April 03, 2005
"I had only luke warm showers even after complaining each of the three days. Holes in the sheets the first night. Dripping bath plumbing the second, and a hard bed every night. No internet connection or business support for my needs while the family played.
Got 50% back on credit from the first two nights.. Not even worth the effort for the third.
Won't be back.
The only advantage to be on the Disney property for us was the ability to go to an hour early to a park we had not intended to attend anyway.
Does not offset the unpleasant stay."
Recommends the hotel to others?
No
Mary ellen
from Havertown, PA US stayed on March 24, 2005
"We really enjoy staying at this resort because of the atmosphere. When staying outside of Disney, although it is still fun, you just don't get the overall excitement of being at a Disney resort. The island themes, pools and food court are wonderful when you are not at one of the parks. Being able to utilize the bus transportation system to all of the parks is fantastic - who needs a car when you can take the bus!"
Recommends the hotel to others?
Yes
Doreen
from Hamilton, ON CA stayed on February 23, 2005
"Upon arrival I was somewhat disappointed since I thought we were going to be staying at a high rise style hotel. However, we couldn't have been happier with how things worked out. It was great being on ground level - just out the door & a quick walk to the lake & pool area. Center Town was very convenient also with the shopping & restaurant. This was our first time at Disney & if we do it again we will definitely stay at a Disney resort. It was very easy to get around with the bus system. Thanks for a great time!"
Recommends the hotel to others?
Yes
Scott
from Lincroft, NJ US stayed on February 09, 2005
"Very nice service & accomodations. Even on a business trip I enjoyed the relaxed atmosphere."
Recommends the hotel to others?
Yes
Silvio
from Medley, FL US stayed on February 06, 2005
"Not enough coffee bags for each day. I had to call for additional bags"
Recommends the hotel to others?
Yes
Marianne
from Lynchburg, VA US stayed on January 11, 2005
"We had problems when we first checked in, housekeeping had not locked the adjoining door and the guests from the next room used our shower and facilities and left trash in the room prior to us checking in, they did switch our room to another room but no one offered to help with luggage or to compensate us for our trouble in any way, the girl at the desk seemed uninterested in the fact that my husband had trekked all the luggage to the room and then had to trek it back to the car and then to the new room, when we first checked in no one advised us about assistance with our luggage nor did they inform us about the specials we receive as hotel guests such as early opening and late closing of the parks. The hotel grounds were beautiful, however we could not enjoy many of the more private romantic areas because they were closed/gated at 5pm. The bus service in the evening servicing downtown disney area was very troublesome, we had to wait anywhere from 30-45 minutes for a bus and on the first night when a bus would come it was full to capacity and we would have to wait for another bus, since all the parks were closing around 7pm, most people in the evening would be heading to downtown disney however the buses servicing this area were minimal but we saw plenty going to the parks??? I did not feel that we were treated the way we had heard you are treated at a Disney resort, not sure if it was because we were only there for a few days but I was disappointed in this. We did not even know what our hopper tickets included and probably missed out on a lot of fun things we could have taken advantage of. I am not sure that I would spend the money again to stay within the resort area as again we did not feel that the price of the room was worth it."
Recommends the hotel to others?
No
Traci
from Milwaukee, WI US stayed on January 06, 2005
"I thought the staff at Carribean Beach was very friendly and helpful at all times. The resort was quite nice and well kept. I just wish I could have stayed longer. :)"
Recommends the hotel to others?
Yes
Anonymous guest
from Milford, CT US stayed on December 13, 2004
"I will NEVER stay at this hotel again!"
Recommends the hotel to others?
No
Maura
from Amesbury, MA US stayed on November 25, 2004
"Overall the room was clean. However, the carpet needed to be cleaned. There were areas on the carpet that were sticky, like a soda had been spilt and not cleaned very well. There were no spots, only areas that were sticky, something a good rug shampoo would take care of."
Recommends the hotel to others?
Yes
Mike
from Kannapolis, NC US stayed on November 11, 2004
"Most motels above the economy level do not impose charges for LOCAL phone calls. Also most motels of comparable class provide free "high speed internet access" either wireless or network ports in the room. I also find it unusual that room charges are billed to a credit card " first day in advance" and "total stay on arivial" instead of the customary "day by day" or "total upon departure"."
Recommends the hotel to others?
No
Cynthia
from Daphne, AL US stayed on November 10, 2004
"Sheets are threadbare. We checked in at an off time and waited 30 minutes. We stayed at the Ritz Carlton in Amelia Island and that was the Disney service you should be aiming for."
Recommends the hotel to others?
No
Shauna
from Rexburg, ID US stayed on November 07, 2004
"The caribbean Resort was nice the only problem was the pool at the Jamacia buildings was being refurbished and this was not noted when we made the reservations, a little noisy but ok. We were in a good location to the food court and bus stop. The hot water was not hot enough but ok."
Recommends the hotel to others?
Yes
Robert
from Albuquerque, NM US stayed on November 06, 2004
"I was disapointed with this facility, I have been a disney customer for over 35 years and this resort was not up to the standards I have come to expect from disney. our room was run down and needed work (from dirty doors and floors to uncomfortable beds), the location was beautiful but the facility run down and the food court was sub standard"
Recommends the hotel to others?
No
Bob
from Eden Prairie, MN US stayed on October 21, 2004
"Disney does a nice job. The Old Port Royal food court was a bit overpriced and the service was a bit poorer than I would expect at a Disney resort. All in all, a nice place - especially if you are located near the Old Port Royal pool area."
Recommends the hotel to others?
Yes
Kimberly
from Collierville, TN US stayed on October 12, 2004
"The rooms were to far from the Hotel lobby. Had to take a hotel shuttle to the lobby to catch a cab. Phones line busy for up to a half hour for the front desk. Took 45 minutes from them to take us and our luggage to our room (to far to walk ourselves). Terrible food options in the hotel. Difficult to get anywhere else because we couldn't catch a cab and we had to take a shuttle to Magic Kingdom and then a shuttle to another hotel with a good restaurant. It took us a hour and a half to get to the Yacht club which is probably 5 miles away."
Recommends the hotel to others?
No
Shannon
from Zephry Hills, FL US stayed on October 10, 2004
"After a long day my children and I came back to our room to find our keys didn't work anymore. I called the main building and it took them thirty minutes to bring us new keys. Mind you we had to sit outside of our room until they came. I was not very happy. They told me it was because they were used to much or the cell phone. I didn't do either."
Recommends the hotel to others?
Yes
Lori
from Inverness, FL US stayed on October 03, 2004
"Excellent hotel.. Staying at Disney facility was worth every penny."
Recommends the hotel to others?
Yes
Donna
from Melbourne, FL US stayed on September 06, 2004
"We had to cancel our weekend due to Hurricane Frances. We were pleased with your staff and the way they handled our dilemma."
Recommends the hotel to others?
Unknown
Anonymous guest
from Charleston, WV US stayed on August 18, 2004
"There were water bugs in the room."
Recommends the hotel to others?
Yes
Andy
from Kingsland, GA US stayed on August 08, 2004
"Great location!!! Hotel is about a 5-10 min drive to Magic Kingdom and well worth the stay. The food court is expencive, but nothing not expected. Hotel was very easy to find."
Recommends the hotel to others?
Yes
Lou
from Henderson, CO US stayed on July 12, 2004
"I lost my keys in the Magic Kingdom and the staff sent someone over to unlock my room. When I went to the Guest relations area they made a new set with no problems. I was very happy with the service."
Recommends the hotel to others?
Yes
Robert
from Oakton, VA US stayed on July 05, 2004
"My only 2 complaints are:
The bus took 50 minutes to get to Magic Kingdom.
The mattress on the bed was very uncomfortable."
Recommends the hotel to others?
Yes
Rosalyn
from Bellevue, WA US stayed on May 23, 2004
"Would like food services closer to the rooms-perhaps in your main area."
Recommends the hotel to others?
Yes
Mark
from Weymouth, MA US stayed on May 14, 2004
"We found it unbelievable that we had to "rent" a small refrigerator for the room. We had pre-ordered it but we still had to call the front desk 2 times before it was finally delivered;it was delivered, late (after 8PM), and we still had to pay the full day rate..only 10.00, but when you are already paying 160.00 for the room, it is stupid. And what about those guests who need refrigeration for medications and/or baby formula? Also, the rooms should be better sound proofed, we had a family next door that had a huge, screaming, foul mouthed fight every night and we felt we were right in the room with them. The TV in the room is 19 inch....we did not know they even made them that size any more, come on Disney, spring for at least a 25 inch TV. Overall, we really enjoyed the stay, and we will go back again in a year, but not necessarily to the same resort. We actually plan on getting a letter of to Disney with these same thoughts, not that they will listen, but a little constructive critisim from a 'friend' is never a bad thing. I am sure we will book with you again, next year, until them..Hi Ho, Hi Ho , it is off to work we go........! Thank you!"
Recommends the hotel to others?
Yes
James t
from Hudson, OH US stayed on April 30, 2004
"We had a very nice, albeit, too short of a stay. But would not hesitate to stay at Carribean Beach the next trip to Disney."
Recommends the hotel to others?
Yes
Virginia
from Brooklyn, NY US stayed on April 18, 2004
"I really enjoyed this hotel and would return without hesitation. It was quiet and well designed for families with children of all ages."
Recommends the hotel to others?
Yes
Paula
from Chepachet, RI US stayed on April 16, 2004
"this reservation was cancelled... i have a new reservation for 6-20-04"
Recommends the hotel to others?
Unknown
Arlene
from Dix Hills, NY US stayed on April 08, 2004
"You might consider doubling the number of buses since this is the only transportation and there are too many stops within the hotel grounds. Maybe divide the stops between the north and south ends for instance so that it doesn't take 20 minutes before leaving the hotel for our final destination. Otherwise, the hotel was a great bang for our buck and would stay there again provided you fixed busing. Also, the restaurant Shutters could use a little more Carribean food flair."
Recommends the hotel to others?
Yes
Kelly
from Clermont, FL stayed on February 29, 2004
"The beds were very uncomfortable, and I was awoken by sounds of plumbing and other guests all nite. Did not have a restful nites sleep at all."
Recommends the hotel to others?
Yes
Susan
from Pittsburgh, PA US stayed on January 05, 2004
"I had a fabulous time at the Caribbean. :-) I would definitely stay there again without hesitation. I will recommend it to friends and family considering a Disney vacation. Keep up the awesome work! Everyone was extra friendly - I felt very welcome."
Recommends the hotel to others?
Yes
Andrea
from Concord, NH US stayed on January 02, 2004
"We enjoyed the beach, surrey bikes, and the main pool with the water slide, but the coffee was awful!! Disney needs to change from Nescafe!!! We went over to the Kona Cafe twice just to get a decent breakfast and morning coffee. Also, the food is mediocre, with way too much unhealthy, high fat fast food!
In addition, the bill was unreadable and I will definitely be calling to try to figure out the charges. We were quoted a different rate by your unofficial Disney site... Overall, we loved Disney, but I'm not sure we will return to the Caribbean Beach Resort."
Recommends the hotel to others?
Yes
Stephen
from Thornton, PA US stayed on December 22, 2003
"Staff was extremely helpful. The resort was so clean you eat off the floor!!!"
Recommends the hotel to others?
Yes
Dennis
from Steling Heights, MI US stayed on December 06, 2003
"We thoroughly enjoyed our first family trip to Disney World and Caribbean Beach is a great place to stay!! The sandy beach areas and pools are GREAT!! We got great customer service and would recommend Caribbean Beach to everyone!!"
Recommends the hotel to others?
Yes
Susan
from Lake Forest, IL US stayed on December 01, 2003
"The only thing that was a problem was that I had asked for a crib when i made my reservation for the room and did not get it. I fortunately had a portable/pack and play with me and set that up but when I called housekeeping to bring me an extra blanket and sheet for it, it took them almost 2 HOURS to get it to us. By then,the baby was already asleep. Otherwise, everything else was fine."
Recommends the hotel to others?
Yes
Julie
from North Grafton, MA US stayed on November 30, 2003
"Housekeeping was WONDERFUL. They made these animals with the towels that we still can't figure out how! Loved the hotel. Heard bad reviews before we went and were a bit nervous, but none of the problems ever came up. Busses were on time, food was good, rooms were nice, people were friendly."
Recommends the hotel to others?
Yes
Teri
from Denham Springs, LA US stayed on November 26, 2003
"Beautiful facility and wonderful services but the food is awful and you pay double what you would at home for it."
Recommends the hotel to others?
Yes
Anthony
from Wellington, FL US stayed on November 23, 2003
"The room was fine but showed some waer. The carpet seemed spotted in some areas and the bath area needed somwe attention"
Recommends the hotel to others?
Yes
Mary
from Jacksonville, IL US stayed on November 13, 2003
"groundskeepers, housekeeping,etc...went out of their way to speak, smile, etc!"
Recommends the hotel to others?
Yes
James
from Pawtucket, RI US stayed on November 13, 2003
"I could not believe that we had to walk halfway around the body of water to find the heated pool and the hot tub. When we finally arrived (exhaused from lugging an infant and all necessary equipment)we realized that we should have driven over. We did not know that only one pool was heated and that there was only one hot tub. When we did get there and had the baby settled and feeling back in our arms from carrying him as we didn't bring the stroller (again not knowing that we needed hiking shoes) we could not get into the hot tub as it was full past the capacity of 5 persons. How difficult is it to get into the hot tub during the busy season??
The room was clean, the people friendly, but other than that, I was not impressed and will not stay at this hotel again. I would try another Disney hotel, but not a repeat visit to the Carribean Beach Resort. Maybe one of the more inexpensive hotels will offer what this one was supposed to.
Sincerely,
Susan J. Keefe"
Recommends the hotel to others?
No
Robert
from Asbury, NJ US stayed on November 10, 2003
"I was fairly concerned when a gentleman passed out in the "Grab 'N Go" section of the food court at the Caribbean Beach Resort, and the woman working there did not know what she should do. I know she was relatively new to her job, but I think Disney should train its employees, first and foremost, in what to do in the case of any emergency (I'd imagine there should be one central number to call for these emergencies). Eventually, someone got a more experienced employee to call for help, and the man was given medical attention. However, that took several minutes with many customers scrambling to figure out how to get the man some help."
Recommends the hotel to others?
Yes
Betsy
from New Berlin, WI US stayed on November 08, 2003
"This was the first time we stayed on the grounds. We absolutely felt that the bus transportation was outstanding! We never waited more than 10 minutes to catch a bus for anything. We spent alot of money and enjoyed every minute of it!!!!!!!!!!!!!!"
Recommends the hotel to others?
Yes
Donna
from Mahwah, NJ US stayed on October 25, 2003
"We loved the hotel but did not realize that it would take us an hour to get to the park by taking the shuttle. Aside from that our stay was great. The room was comfortable, clean and worth the money."
Recommends the hotel to others?
Yes
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